Versatile Communicator

Effective Communicators Can Identify and Adapt To Different Behavourial Styles

What would it be like if you could work with anybody, even those difficult colleagues and clients who seem to be on a completely different wavelength from you? It would save so much time, effort and energy if you could reduce misunderstandings and friction.

You see, most people are not intentionally difficult, but just as men are from Mars and women are from Venus, different people live on different behavioural planets. And once you understand their language, you’ll be improving your communication and working relationships in no time.

Training Content

Module 1 : Understanding the Behavioural Matrix
You will begin the programme with:

  • Introduction to the Behavioural Matrix and the characteristics of each quadrant
  • Identifying your own quadrant and understanding your natural style of communication
  • Learn how to communicate with people from other quadrants using their preferred communication style so that you understand each other better
Module 2 : Active Listening
The second half of communication is listening. Research shows that we don’t listen as well we think we do, remembering only 25-50% of what we hear. In this segment you’ll learn how improve communication by understanding and remembering more of what you hear through active listening.
Module 3 : Putting your new learnings to practice
You’ll practice active listening and using the 3 new unfamiliar styles of communication of the other 3 quadrants via a series of role play until these new ways of communication start coming more naturally to you. This way it’ll be easier for you to start using them when you get back to the office.
Trainer : Shaikh Shahnaz Karim
Duration : 1 Day
Time : 9.00am – 5.00pm

Contact Thiva, thiva@95percent.com.my or call 03-7932 3096 to customize it to your company as an in-house program.

For the write up, click here to download.

Testimonials (click to view)

Here are some commendations from our previous participants;

The trainer is knowledgable in the art of communication (master). – Siti Khairunnia, Senior HR Advisor, Petrofac


The trainer is very much involved with the session. He is good at his job and he knows what he does. Kudos to Shahnaz! – Stefanie Choong, Technical Assistant, Petrofac


I know myself & others better now. I appreciate the people around me and the importance of communication, not only in presentation, but relationship as well. – Syazwan Ruslan, Junior Engineer, Petrofac